NPU
Operations
The single source of truth for how nonplusultra works.
Every process, every responsibility, every tool — documented and linked.
Find it here. Run it right.
Processes live 05 / 06
Last updated 12 Mar 2026
Find the Pain
Source and qualify the right clients before the first conversation.
Frame the Impact
Make the client feel understood. Confirm the pain. Build the SQL.
Deliver with Discipline
Consistent execution, proactive communication, and real-time health tracking.
Grow the Relationship
Every renewal and expansion starts with a client who trusts NPU completely.
Core Processes
Process 01 · Clients
Client Acquisition
Owner: New Business Team (HoBD)
7 stages from first signal to signed contract and BU handover. Includes ICP scoring, outreach automation, and the full consultative sales process.
Process 02 · Clients
Client Retention
Owner: Brand Lead (per client)
8 phases from onboarding to renewal and offboarding. Includes Client Health Score, 90/60/30 renewal playbook, and cross-servicing framework.
Process 03 · People
Talent Acquisition
Owner: HR / Leadership
7 phases from OJR definition to onboarding. Structured interview process, offer management, and pre-onboarding setup.
Process 04 · People
Talent Retention
Owner: Head of BU + CRO
Onboarding → quarterly development cycle → exit. Tracks A-player density, compensation reviews, and internal career moves.
Process 05 · Finance
Finance
Owner: Finance / Alan
AP (invoices in) and AR (invoices out + dunning). Cash conversion cycle, billing triggers, approval flows, and DATEV integration.
Process 06 · Product
Product Development
Owner: TBD
Skeleton only — not yet mapped. Covers the SaaS product and internal tooling roadmap.
Quick Links
Handover Checklist
Renewal Playbook
Pipeline Model
KPI System
Automation Map
Client Health Score
Assets & Templates — soon
Tools & Systems — soon
nonplusultra
Operations Intelligence · Internal Use Only